Each year, Skytrax conducts a comprehensive evaluation of airlines worldwide, awarding those that stand out for their excellence in various aspects of service. In 2024, the airlines that have positioned themselves as leaders in their respective regions are the following:
Asia
Singapore Airlines remains at the top thanks to its unparalleled customer service, comfort on long-haul flights, and a modern fleet that guarantees a pleasant flight experience. The company offers a luxury experience in all classes, especially excelling in business and first class.
ANA All Nippon Airways has also been highly rated for its punctuality, safety, and quality of service. Its focus on attention to detail and passenger comfort makes it a favorite in Asia.
Europe
Lufthansa has been acclaimed for its extensive network of destinations, quality of service, and operational efficiency. The German airline is distinguished by offering a premium experience, with comfortable cabins and high-quality services on both short- and long-haul flights.
Swiss International Air Lines stands out for its Swiss precision and hospitality. With a strong focus on customer satisfaction, Swiss offers exceptional services and a relaxing and comfortable flight experience.
North America
Air Canada continues to impress travelers with its excellent customer service, modern facilities, and a wide range of in-flight entertainment. The airline is known for its reliability and commitment to quality.
Delta Air Lines is valued for its operational efficiency and onboard comfort. The company has invested significantly in improving its fleet and services, offering a more pleasant flight experience for its passengers.
Middle East
Qatar Airways has gained global recognition for its luxurious business class experience, with exceptional services that include spacious cabins, gourmet cuisine, and impeccable customer service.
Emirates stands out for its innovative in-flight entertainment system, comfort, and quality of service in all classes. The Dubai-based airline remains a popular choice among travelers worldwide.
South America
LATAM has been awarded for its connectivity in the region, offering an extensive network of destinations and high-quality customer service. The airline is committed to providing a safe and comfortable flight experience.
Avianca is known for its punctuality, comfort, and attention to detail. The Colombian airline remains a trusted option for travelers in South America.
Africa
Ethiopian Airlines has experienced remarkable growth, being recognized for its quality of service and route expansion. The Ethiopian airline is one of the most important on the continent, offering a safe and comfortable flight experience.
South African Airways stands out for its hospitality and comfort. Despite challenges, the South African airline maintains a high standard of service, ensuring a pleasant flight experience.
Oceania
Qantas is awarded for its safety, customer service, and a modern fleet. The Australian airline is known for its reliability and operational excellence, offering a high-quality flight experience.
Air New Zealand is valued for its innovation and attention to detail. The New Zealand airline offers a unique flight experience, with exceptional services and a strong customer focus.
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